In 2021, a business will be attacked by ransomware every 11 seconds

There was a time when antivirus software was enough protection. This is not the case any longer! Consider some of the modern threats we face:

  • Weaponized Documents: These documents are seemingly harmless PDFs or other attachments that execute attacks upon entering your network.
  • Fileless Threats: These threats execute from memory, making them difficult to detect.
  • Zero-Day Threats: These threats exploit system vulnerabilities rapidly—before updates can be issued.

You might think your antivirus software will already be looking for threats such as these. Sadly, that is not always the case.

Did you know your antivirus software only looks for yesterday’s threats? Stop using the rearview mirror to navigate the security landscape for your business. Let celito drive your security forward with managed endpoint detection and response (also known as managed EDR).

Managed EDR

It is easier to begin by describing how managed EDR does not work than by describing how it does work. It does not use out-of-date signatures (also known as digital fingerprints) to find threats, like antivirus programs do. It does not rely on lengthy daily or weekly scans.

What managed EDR does is monitor threats in real-time using artificial intelligence. This helps you to detect and prevent attacks. In the event that your system’s defenses are breached, you can also roll back infected devices to their pre-infection state.

Roll Back Your Devices

In addition to continuous monitoring, managed endpoint detection and response allows you to simply click to restore machines to healthy, pre-infected versions of themselves. It does not matter what caused the infection—you can roll back the machine to better times, as if the infection never happened.

Antivirus programs slow down your network with lengthy scans. They fly blind during execution, too, exposing your system to threats. Managed endpoint detection and response monitors processes before, during, and after execution, preventing new threats from emerging. Another bonus is the system will pull the device off the network if it is compromised, thus stopping any potential spread of the threat. This feature is something traditional AV didn’t have built-in.

Win the Ransomware Battle

There’s no need to pay expensive ransoms to cyberattackers. Our managed EDR service pays for itself by helping to keep you safe and secure.

Increase employee productivity and eliminate threats that evade traditional antivirus solutions. Achieve faster device performance, along with fewer distractions from scans and updates.

Let us manage this complex process for you. You don’t need to spend time and energy supporting your own systems and security. With ongoing support as your managed services provider, we make things easy.

Contact Us

Reach out to celito to get started with managed EDR today! 919-852-1238 |  sales@celito.net

Carolina Hurricanes Military Appreciation Day

As a Raleigh-born company, you are probably aware of how seriously celito has taken its commitment to the local community. In keeping with tradition, celito will host Military Appreciation Night with the Carolina Hurricanes on April 15. Our Canes will be playing the Nashville Predators.

Let’s Get Another Win This Year!

We’ll join the Hurricanes organization to honor servicemen and servicewomen from the military and their families, including representatives from Fort Bragg—the largest military base in the United States—and several other NC bases.

An interesting fact about April 15, other than being the date taxes are due in a normal year, is that it marked the return of the Carolina Hurricanes to playoff hockey after a 10-year drought, in 2019. That was an incredible night that night, with a victory over the Washington Capitals.

As with the flyover event at the 2019 Wolfpack/Syracuse game, and at last year’s shootout win with the Canes over the Islanders, we have enjoyed meeting you at these events. While it won’t be quite the same this year, we look forward to doing it again in person really soon!

To North Carolina service members and their families who are based out of Pope and Seymour Johnson Air Force Bases, Camp Lejeune Marine Corps Base, MCAS bases in Jacksonville and Havelock, Camp Mackall Army Base, Military Ocean Terminal, and Air Station Elizabeth City Coast Guard Base, I would like to extend a thank you to you and your families (and let’s not forgot our friends from Norfolk Naval Station as well).

Military and Families, We Appreciate You

To the service member and their families: We appreciate you for the value of the services you provide to our nation, and we appreciate your contributions to the community. We value the positive energy you radiate—thank you!

A History of Trust in Raleigh

As our company has grown in recent years, adding team members and clients, celito is thankful for our shared history in the local community. North Carolina’s military history predates its statehood and continues to the present day, with participation in such recent (post-Vietnam) campaigns as Panama, Operation Golden Pheasant, Operation Restore Hope, and Operation Enduring Freedom. Military personnel from North Carolina have been a part of every major naval offensive in the Pacific!

At celito, we strive to meet or exceed our customers’ expectations and needs. This is how the military command structure frames their vision of service, and it is how we express it, as well. We hope that you will continue to consider partnering with us as your local option for all of your IT infrastructure, VoIP, and Internet needs.

Did You Know?

Did you know that approximately 14,000 civilian employees work at Fort Bragg, in addition to active members of the military? North Carolina is home to eight bases, from all branches of the military except the Navy.

Defense and the military are behind the state government as the second-largest employers in North Carolina. The economic impact of the military and its members is huge, with tens of billions of dollars generated every year.

Since 1999, celito has been a leader in providing Internet, voice solutions, and data services. We’re proud to offer the local Raleigh and Durham communities high-quality fiber Internet, along with a hosted voice system!

Local ISP? Or National? Weigh the Pros and Cons

 

“How many ISPs are in the US?” Google this, and you’ll find more than 2,600 Internet service providers. 

Now Google “Find business Internet providers in my area.” (Go ahead—we’ll wait.) 

You’ll probably see a short list of the ISPs in your area, larger ISPs first, followed by (scroll down…) the smaller local ISPs—if they’re listed at all. This might lead you to believe that bigger is better. But is it really?

Let’s take a look at the pros and cons of national or regional vs. local carriers. Broken down into categories, it’s obvious both have merits. It’s also clear that bigger isn’t always better, and smaller may offer surprising advantages.

Infrastructure & Technology

No question about it—big ISPs have big resources to invest in infrastructure and technology. ISPs like AT&T and Spectrum, which started life as phone and cable TV companies, hit the market with existing infrastructure to deliver the Internet to consumers. Google Fiber funded its own infrastructure with massive Google profits. 

But, on the flip side, smaller local ISPs… 

  • do more with less, which requires creativity. 
  • are less exposed financially, positioning them to test new services in smaller markets. 
  • may not be as heavily invested in soon-to-become-obsolete technology, leaving them free to invest in their own fiber lines or negotiate innovative partnerships with local municipalities and communities with existing infrastructures.

An ISP’s size doesn’t affect broadband capacity, which is a function of connectivity type. A local fiber provider provides faster broadband than a mega-provider offering DSL. Fiber is fastest, followed by cable, then DSL, then satellite, then fixed wireless.

ISP size shouldn’t affect reliability, either. As a matter of fact, smaller ISPs can be more reliable, accessible and supportive when something unexpected happens… Check the provider’s expected uptime, and whether they have a truly redundant backup connection.

Experience, Company Structure & Expertise

Most of the bigger ISPs have been around for a while, which means they’ve probably done a decent job of providing services. (Possible exception: ISPs restructured or renamed because of bankruptcy or negative public image).

But except for brand-new startups, many local ISPs have been in business long enough to hit their 10- or 20-year anniversary. They may have provided newer types of connectivity just as long as the nationals. 

Differences emerge with service timelines. A regional or national ISP might have a fleet of technicians, but if they’re subcontractors managed through a cumbersome bureaucracy… you’ve known that pain. Staff at local ISPs are often employees, which means faster and easier turnaround on installations and maintenance. 

Staff at smaller ISPs are also less compartmentalized and more likely to know your business—which means you spend less time explaining things before your problem gets solved. You may see the same technicians, who are often cross-trained because fewer staff resolve more issues.

Customer Service & Support 

Local ISPs have an advantage here. Their customer base is smaller, which means that each customer matters more to their bottom line—automatic skin in the game. When you call for support, you may get someone you’ve actually spoken to before. Pretty comforting to get a familiar voice on the other end of your crisis!

Look at customer reviews and satisfaction ratings. Ask if you’ll get an account manager who can help with your business needs and remain accountable to YOU.

National companies often route you to a call center. You might get one rep in the morning and another in the afternoon, in different offices. A large, segmented company means you’re more likely to get passed around from department to department to get your issue resolved.

Look at customer reviews and satisfaction ratings. Ask if you’ll get an account manager who can help with your business needs and remain accountable to YOU. 

Services, Service Area & Price

Services are about choice. Does the ISP—national or local—offer enough services to give you what you need? Can you get speeds, packages and bundles that suit those needs, or do you get rigid, cookie-cutter offerings? 

Here too, larger ISPs have more capital to invest. But local ISPs are closer to their customer base, able to build services in an intentional way to meet customer needs. A national or regional ISP might take more of a one-size-fits-all approach to cover its huge customer base.

Connectivity varies according to geography. If you’re in a rural area, fixed wireless may be it. But in an urban area like Raleigh, you may have access to three or more ISPs that provide fiber, DSL and cable. BroadbandNow reports that 69% of Raleigh can access fiber at least to the block, with eight fiber providers for Raleigh businesses. Just two of those (including celito.net) are truly local.

Companies with a nationwide or large regional network may be best if you have multiple locations in different regions. But if you have only one location, or multiple offices in a local ISP’s service area, you may not need the reach. 

With all ISPs, investigate fees not only for services and bundles, but for installation/activation and data caps. Plus—will you be paying for what you need, or for what the company’s offering? 

National or Local: Will They Value Your Business?

New business is often the best business for a national ISP because it looks good to their board and stockholders. If your company is big enough, a large ISP may give you special treatment and attention because you turn more dollars for them.

On the other hand, local ISPs are positioned to be closer to their customers. They have a vested interest in their communities because they’re part of it. Company culture has a better chance of taking root in a smaller, tightly knit team. 

So—national or local? It really comes down to whether you will be a signup or a client. 

Does the ISP take the time to learn your business needs so they can serve those needs and help you grow? You’ll have a stake in their business—will they have a stake in yours?

Local vs. National ISPs:

How the locals stack up against the giants
  National/Regional ISPs Local ISPs
Infrastructure Resources to invest in massive infrastructure Assume more risk for infrastructure but can be more creative, agile and innovative
Technology Resources to invest in newest technology; sometimes “pre-invested” in existing technologies Free to invest in what best serves their customer base or area
Broadband Speeds Connectivity type, not the size of the ISP, determines speed and capacity Connectivity type, not the size of the ISP, determines speed and capacity
Reliability Size of ISP shouldn’t affect reliability; ask about expected uptimes and redundant backup connection Size of ISP shouldn’t affect reliability; ask about expected uptimes and redundant backup connection
Experience Often a long track record in a related industry (e.g., AT&T/phone industry) May have same length of experience with newer technologies like fiber
Company Structure Bureaucracy and use of subcontractors can slow service timelines Staff are often employees – faster turnaround on installations and maintenance
Expertise Well-trained technicians in sometimes limited capacities Staff often cross-trained to resolve a variety of issues
Customer Service “Big” can mean impersonal, fragmented support through call centers Dedicated support team offers more personalized service, one-stop problem solving
Services More capital to invest in offerings, but approach may be one-size-fits-all Closer to their customer base; build services to match need and demand
Service Area Regional or national network may be better for companies with regional or national offices Limited service area works for single-location businesses
Price Price out services and bundles, plus fees for installation/activation and exceeding data caps Price out services and bundles, plus fees for installation/activation and exceeding data caps
Signup Customer OR CLIENT? Danger of being just a signup customer Danger of having a valued client relationship 

About celito

Who is celito?

celito Communications is a leading IT and Telecommunications solution in Raleigh. Our purpose, cause, and passion are to help others with our unique knowledge and capabilities.  Our clients come to us with a need to manage their network, offer turn-key solutions, and assist them in being proactive about their future growth. 

Some of our core values are to provide open and honest communication, instill the ability to inspire others, and radiate positive energy! No one wants to work with a company that is hard to reach, unreliable when situations arise or are just a plain, no fun!

celito is a Raleigh-born, Raleigh-grown company with a 20-year history of community involvement and we love to work with clients who share our passion for helping children, supporting the military, and have an appreciation of the arts!

Why choose celito?

We are a company with a vision, passion, and commitment to helping businesses get the most out of their infrastructure.  celito offers seamless technological solutions so that clients do not have to worry about their network or security. 

celito guarantees an open and honest sales and delivery process and will offer suggestions that will enhance your business.   As a local provider, we offer a unique and personal experience that cannot be reached with larger carriers.

Put our knowledge and experience to work for your business today!

Want to know more about us?
Email: sales@celito.net
Phone: 919-852-1238

Engage with us on Facebook, Instagram, LinkedIn & Twitter @celitonet 
Or come chat with us on our website www.celito.net